ChatGPT Team Features: Complete Guide for Workplaces (2026)

Is your team struggling to collaborate effectively with ChatGPT? Looking for enterprise-grade security and admin controls? ChatGPT Team (now called ChatGPT Business) offers powerful workspace features designed specifically for teams and workplaces. With shared projects, admin controls, SAML SSO, and guaranteed data privacy, it transforms ChatGPT from an individual tool into a full team collaboration platform.

In this comprehensive guide, we'll explore every ChatGPT Team feature, compare it to Plus and Pro plans, walk through workspace setup, cover security and compliance, and show you how ChatGPT Toolbox supercharges team productivity even further.

What is ChatGPT Team (ChatGPT Business)?

ChatGPT Team was renamed to ChatGPT Business in August 2025, but the product remains the same. ChatGPT Business is OpenAI's team-focused subscription plan designed for fast-moving businesses and organizations that need collaborative AI capabilities with enterprise security.

Unlike ChatGPT Plus (designed for individuals) or ChatGPT Pro (for heavy individual power users), Business provides a shared workspace where teams can collaborate on projects, admins can manage users and permissions, and organizations get guaranteed data privacy with zero training on company data.

Key Highlights

• Pricing: $25/seat/month (annual) or $30/seat/month (monthly)
• Minimum users: 2 seats required
• Available since: January 2024 (renamed Business in August 2025)
• Best for: Teams, departments, small to mid-size companies
• Data privacy: Your data is never used for training

All ChatGPT Team Features Explained (2026)

ChatGPT Business includes everything in Plus, plus powerful collaboration and administrative capabilities. Here's the complete feature breakdown.

1. Shared Workspace Environment

The workspace is the foundation of ChatGPT Business. All team members log into the same organizational workspace where they can access shared resources, collaborate on projects, and maintain team knowledge.

Key workspace features:

• Unified access: Everyone logs in through the same workspace URL
• Shared Projects: Create collaborative projects with persistent context
• Team visibility: See who's in your workspace and their roles
• Centralized billing: One invoice for all seats
• Workspace-wide settings: Admins control defaults for all users

2. Shared Projects with Persistent Context

Projects are ChatGPT Business's killer collaboration feature. Unlike Plus where conversations are private, Business Projects let entire teams collaborate on the same conversations with shared context that persists across all interactions.

How Projects work:

• Upload files (PDFs, spreadsheets, documents) that remain accessible to all project members
• Multiple team members can contribute to the same conversation thread
• Context persists across all new chats within that project
• Perfect for ongoing initiatives: product launches, research projects, documentation
• Each project maintains its own knowledge base

Example use case: A product team creates a "Q1 Launch" project, uploads competitive research, market analysis, and product specs. Every team member's ChatGPT conversation in that project has access to all uploaded context, ensuring consistent, informed AI responses across the team.

3. Admin Controls & User Management

Business provides a comprehensive admin console for managing your team's ChatGPT usage. Admins get full visibility and control over the workspace.

Admin capabilities:

• User management: Add, remove, suspend team members
• Role assignment: Assign Admin, Member, or custom roles
• Bulk operations: Manage multiple users simultaneously
• Invitation system: Send email invites with automatic onboarding
• License management: Track seat usage and add capacity
• Audit logs: Review user activity and changes (Enterprise only)

4. SAML SSO Integration

Single Sign-On (SAML SSO) is included at no extra cost with ChatGPT Business. SSO enables seamless authentication through your existing Identity Provider, eliminating password fatigue and improving security.

Supported Identity Providers:

• Okta
• Microsoft Azure AD / Entra ID
• Google Workspace
• OneLogin
• Any SAML 2.0 compatible provider

SSO benefits:

• One-click access to ChatGPT through your company dashboard
• Centralized user provisioning and de-provisioning
• Enforce multi-factor authentication (MFA) at the IdP level
• Streamlined onboarding for new team members
• Compliance with corporate security policies

Learn more about SSO configuration in OpenAI's SSO setup guide.

5. Enhanced Model Access & Limits

Business users get significantly higher usage limits compared to Plus subscribers.

Note: For truly unlimited access to the most powerful models (including GPT-5 reasoning modes), consider ChatGPT Pro at $200/month, though Pro lacks team collaboration features.

6. Custom GPTs for Teams

Business users can create Custom GPTs and share them exclusively within their workspace. Unlike Plus users (who can only share publicly via the GPT Store), Business teams can build internal-only GPTs tailored to their workflows.

Use cases for team Custom GPTs:

• Sales enablement GPT: Trained on your product catalog, pricing, and objection handling
• Engineering standards GPT: Configured with your coding standards and architecture docs
• Customer support GPT: Loaded with your help documentation and response templates
• Legal review GPT: Set up with your contract templates and compliance guidelines

Admins control who can create Custom GPTs (all users or admins only) through workspace settings.

7. Analytics & Usage Dashboard

Business admins get access to a usage analytics dashboard showing how the team uses ChatGPT. This data helps optimize licenses, identify power users, and understand team AI adoption.

Available analytics:

• Messages sent per user: See who's actively using ChatGPT
• Model usage breakdown: GPT-4o vs GPT-4 vs GPT-3.5 usage percentages
• Peak usage hours: Heatmap showing when your team uses ChatGPT most
• Conversation volume trends: 7-day, 30-day rolling averages
• Feature adoption: Track usage of Advanced Voice, DALL-E, Custom GPTs

Note: Admins can see usage metrics but cannot read the actual content of private conversations (unless explicitly shared).

8. Internal Tool Integrations

ChatGPT Business can connect to your company's internal tools, allowing ChatGPT to access context from your actual work systems for more relevant responses.

Supported integrations:

• Slack: ChatGPT can read channel messages, threads, and shared files
• Google Drive: Access documents, spreadsheets, presentations
• Microsoft SharePoint: Connect to your SharePoint document libraries
• GitHub: Access code repositories for development assistance
• Custom APIs: Build custom connectors for proprietary systems

These integrations are configured at the workspace level by admins. Learn more in OpenAI's integration guide.

ChatGPT Team vs Plus vs Pro: Complete Comparison

Which ChatGPT plan is right for your needs? Here's a detailed side-by-side comparison of all three paid plans.

Which Plan Should You Choose?

Choose ChatGPT Plus if:

• You're an individual user
• You don't need team collaboration
• 80 GPT-4o messages/3hrs is sufficient
• You want the most affordable option

Choose ChatGPT Business if:

• You have a team of 2+ people
• You need shared workspaces and projects
• You require admin controls and user management
• Data privacy and compliance are priorities
• You want SAML SSO integration

Choose ChatGPT Pro if:

• You're an individual power user
• You need unlimited GPT-5 reasoning access
• You regularly hit Plus message limits
• You don't need team features

For most teams and workplaces, ChatGPT Business offers the best balance of collaboration features, security, and value. Plus is better for individuals, and Pro is best for solo heavy users who need maximum model access.

Security and Compliance Features

Enterprise security is a core pillar of ChatGPT Business. Organizations get comprehensive security controls and compliance certifications that meet industry standards.

Data Privacy & Training

Your workspace data is NEVER used to train OpenAI's models. This is the most important security guarantee for businesses. Unlike free ChatGPT or Plus (where data may be used for training unless you opt out), Business accounts have zero training by default.

Data privacy guarantees:

• Conversations, uploaded files, and Custom GPT knowledge bases are never used for training
• Data accessed through integrations (Slack, Drive, etc.) is never used for training
• Agent mode interactions are excluded from training
• No manual opt-out required—privacy is the default
• Applies to all users in your workspace automatically

Encryption & Data Security

ChatGPT Business uses industry-standard encryption to protect your data in transit and at rest.

Encryption standards:

• In transit: TLS 1.2 or higher for all network communications
• At rest: AES-256 encryption for stored data
• Key management: Enterprise-grade key rotation and management
• Secure file uploads: All project files encrypted end-to-end

Compliance Certifications

OpenAI maintains rigorous compliance standards for ChatGPT Business customers. The platform is certified to multiple international standards:

• SOC 2 Type II: Covers Security, Confidentiality, Availability, and Privacy
• ISO/IEC 27001: Information Security Management System
• ISO/IEC 27017: Cloud Security Controls
• ISO/IEC 27018: Personal Data Protection in Cloud
• ISO/IEC 27701: Privacy Information Management
• GDPR compliant: Full compliance with EU data protection regulations

These certifications are independently audited by Schellman, a leading cybersecurity assessor. For the latest security documentation, visit OpenAI's Business Data Privacy page.

Access Controls & Authentication

Multi-factor authentication (MFA) can be enforced at the Identity Provider level when using SAML SSO. Role-based access controls (RBAC) let admins create custom roles and assign permissions by user or group.

Security best practices:

• Enable SAML SSO and enforce MFA
• Assign least-privilege roles to users
• Review user access quarterly
• Use audit logs to track admin actions (Enterprise only)
• Set data retention policies appropriate for your industry
• Train team members on secure AI usage guidelines

Setting Up Your ChatGPT Team Workspace

Getting started with ChatGPT Business is straightforward. Here's a step-by-step setup guide for workspace admins.

Step 1: Purchase ChatGPT Business

1. Go to ChatGPT pricing page
2. Select ChatGPT Business
3. Choose annual ($25/seat/month) or monthly ($30/seat/month) billing
4. Enter the number of seats (minimum 2)
5. Complete payment and workspace creation

Step 2: Configure Workspace Settings

After purchase, you'll be taken to the admin console. Configure these essential settings:

• Workspace name: Set your company or team name
• Workspace URL: Choose your custom workspace URL (e.g., acme-company.chatgpt.com)
• Default conversation privacy: Private or workspace-shared
• Custom GPT creation permissions: All users or admins only
• Data retention: 30/60/90 days or indefinite

Step 3: Set Up SAML SSO (Optional but Recommended)

1. Navigate to Admin Console → Security → SSO
2. Select your Identity Provider (Okta, Azure AD, Google Workspace, etc.)
3. Follow the provider-specific configuration guide
4. Test SSO login with an admin account
5. Enable SSO for all workspace users

Detailed SSO setup instructions are available in OpenAI's help docs.

Step 4: Invite Team Members

1. Go to Admin Console → Users
2. Click Add Users
3. Enter email addresses (bulk upload via CSV supported)
4. Assign roles (Admin or Member)
5. Send invitations

Team members will receive email invitations with onboarding instructions. If using SSO, they'll automatically have access through your IdP.

Step 5: Create Your First Shared Project

1. Click Projects in the ChatGPT sidebar
2. Click Create Project
3. Name your project (e.g., "Q1 Product Launch")
4. Add team members who should have access
5. Upload any relevant files (documents, spreadsheets, PDFs)
6. Start your first conversation in the project

All project members can now collaborate on conversations with shared context from uploaded files.

Step 6: Configure Integrations (Optional)

Connect ChatGPT Business to your internal tools for enhanced context:

1. Go to Admin Console → Integrations
2. Select the integration (Slack, Google Drive, SharePoint, GitHub)
3. Authorize access through OAuth
4. Choose which channels/folders to connect
5. Test the integration with a sample query

Once connected, ChatGPT can reference data from these tools in responses to provide more relevant, context-aware answers.

Using ChatGPT Toolbox with Team Accounts

While ChatGPT Business provides excellent team collaboration features, ChatGPT Toolbox adds even more productivity firepower for team members. Toolbox is fully compatible with Business accounts and works seamlessly with all team features.

How ChatGPT Toolbox Enhances Team Productivity

ChatGPT Toolbox is a Chrome extension that adds powerful organization and productivity features to ChatGPT. Here's how it complements your Business subscription:

1. Advanced Search Across All Conversations

• Search your entire conversation history instantly
• Use filters: date range, keywords, exact match
• Find specific discussions from months ago in seconds
• Works across both private and shared project conversations

2. Custom Folder Organization

• Organize conversations into unlimited folders and subfolders
• Create folder structures by: client, project, topic, department
• Drag-and-drop conversations between folders
• Works alongside Business's native Projects feature

3. Bulk Operations

• Select multiple conversations for bulk actions
• Bulk delete, archive, or move to folders
• Clean up workspace clutter in seconds
• Manage hundreds of team conversations efficiently

4. Prompt Library & Templates

• Save your team's best-performing prompts
• Create prompt templates for common workflows
• Quick-insert saved prompts with keyboard shortcuts
• Share prompt libraries across your team

5. Export Conversations

• Export conversations to TXT, JSON, or Markdown
• Bulk export multiple conversations at once
• Save important project discussions for documentation
• Create backups of critical team knowledge

6. Pin Important Conversations

• Pin your most important conversations to the top
• Keep project-critical threads easily accessible
• Never lose track of ongoing team discussions

7. Custom Themes

• Customize ChatGPT's appearance with themes
• Match your company's branding
• Reduce eye strain with dark themes

ChatGPT Toolbox + Business = Maximum Team Productivity

Business provides the collaboration infrastructure (shared workspaces, projects, admin controls), while Toolbox adds individual productivity enhancements (search, organization, templates). Together, they create the ultimate team AI environment:

• Business: Team collaboration, shared context, compliance
• Toolbox: Personal productivity, organization, efficiency
• Result: Teams work faster, find information instantly, and maintain organized AI workflows

Get started with ChatGPT Toolbox for free and upgrade to Pro for advanced features like unlimited folders, prompt chaining, and priority support.

Real-World Team Use Cases

How are companies actually using ChatGPT Business? Here are real-world examples from different industries.

1. Product Development Team (SaaS Company)

Setup: 12-person product team with shared projects for each product initiative.

Workflow:

• Project: "Mobile App v2.0" with uploaded competitive research, user interviews, and product specs
• Engineers use ChatGPT for code review, architecture discussions, and debugging
• Designers get UI/UX feedback and generate copy variations
• Product managers draft PRDs and analyze feature priorities
• All conversations happen in the same project with shared context

Results: 30% faster feature development, consistent product decisions across team, reduced meetings by using async ChatGPT discussions.

2. Marketing Agency (Client Services)

Setup: 25-person agency with separate projects for each client account.

Workflow:

• Each client has a dedicated project with brand guidelines, past campaigns, and strategy docs
• Content writers use ChatGPT to generate blog drafts, social posts, ad copy
• Strategists brainstorm campaign concepts and analyze market trends
• Account managers draft client presentations and reports
• Custom GPT trained on each client's brand voice for consistent output

Results: 40% increase in content output, faster client onboarding, improved brand consistency across deliverables.

3. Engineering Team (Enterprise Tech Company)

Setup: 50+ developer team with SAML SSO, GitHub integration, and custom engineering GPT.

Workflow:

• Developers access ChatGPT through company SSO (Okta)
• ChatGPT connected to GitHub repos for context on codebase
• Custom "Engineering Standards GPT" trained on coding guidelines, architecture patterns, security requirements
• Shared project for each major system/microservice
• Admins monitor usage analytics to identify AI adoption bottlenecks

Results: 25% reduction in code review time, faster onboarding for new developers, standardized code quality across team.

4. Customer Support Team (E-commerce)

Setup: 15-person support team with Slack integration and shared response template library.

Workflow:

• ChatGPT connected to Slack support channels for context
• Shared project with FAQ documents, return policies, troubleshooting guides
• Custom "Support GPT" that generates responses matching company tone
• Team uses ChatGPT Toolbox to save best response templates
• Support leads review analytics to identify common customer issues

Results: 35% faster response times, more consistent support quality, reduced escalations to supervisors.

Pricing & Value Analysis

Is ChatGPT Business worth the investment? Let's break down the economics.

Pricing Breakdown

• Annual plan: $25/seat/month (billed $300/seat/year)
• Monthly plan: $30/seat/month (billed monthly)
• Minimum commitment: 2 seats
• Annual savings: Save $60/seat/year by choosing annual billing

Example team costs:

ROI Calculation

To justify the investment, calculate your team's productivity gains:

Time savings per user:

• Conservative estimate: 2-3 hours/week saved per user
• Moderate estimate: 5-7 hours/week saved per user
• Heavy usage: 10+ hours/week saved per user

ROI example for 10-person team:

• Cost: $250/month ($3,000/year) on annual plan
• Average salary: $75,000/year = ~$36/hour
• Time saved: 5 hours/week/user × 10 users = 50 hours/week
• Value created: 50 hours × $36/hour × 52 weeks = $93,600/year
• Net ROI: $93,600 - $3,000 = $90,600/year
• ROI multiple: 31x return on investment

Even with conservative estimates (2 hours/week/user), the ROI is still 12x. For most teams, ChatGPT Business pays for itself within the first month.

Comparing to Alternatives

How does Business pricing compare to other team AI solutions?

• Microsoft Copilot for Business: $30/user/month (similar pricing, different features)
• Google Workspace AI: Add-on pricing varies, generally $20-30/user/month
• Claude Team (Anthropic): Not yet available for teams
• Custom AI solutions: $10,000+ setup + ongoing maintenance

ChatGPT Business offers competitive pricing with the most mature collaboration features and highest model quality in the market.

Frequently Asked Questions

What's the difference between ChatGPT Team and ChatGPT Business?

As of August 2025, ChatGPT Team was renamed to ChatGPT Business. They are the same product. ChatGPT Business is designed for teams of 2+ users at $25/seat/month (annual) or $30/seat/month (monthly), offering shared workspaces, admin controls, SAML SSO, and data privacy guarantees.

Can ChatGPT Team access my company's private data?

ChatGPT Business does not use your workspace data for training by default. All data is encrypted with AES-256 at rest and TLS 1.2+ in transit. Admins can connect Business to internal tools like Slack, Google Drive, and SharePoint for context-aware responses, but all data remains private and compliant.

How many users do I need for ChatGPT Team?

ChatGPT Business requires a minimum of 2 users. If you only need one account, ChatGPT Plus ($20/month) or ChatGPT Pro ($200/month) are better options. For teams of 2 or more, Business provides collaboration features that justify the $25-30 per user monthly cost.

Does ChatGPT Team include unlimited GPT-4 access?

ChatGPT Business provides significantly higher limits than Plus but is not truly unlimited. Business users get priority access during peak times, extended message limits, and access to GPT-4o, GPT-4, and advanced reasoning models. For unlimited access to the most powerful models, consider ChatGPT Pro.

Can I manage permissions for different team members?

Yes, ChatGPT Business includes admin controls for role-based access. Admins can assign custom roles, manage user permissions, control who can create Custom GPTs, set conversation visibility rules, and track usage analytics. SAML SSO integration enables centralized identity management.

Is ChatGPT Team GDPR and SOC 2 compliant?

Yes, OpenAI's ChatGPT Business is certified to ISO/IEC 27001, 27017, 27018, and 27701 standards. They maintain SOC 2 Type II compliance covering Security, Confidentiality, Availability, and Privacy. GDPR compliance is built-in with data processing agreements available for Enterprise customers.

Can team members see each other's conversations?

By default, conversations are private unless shared. Admins can configure workspace-wide Projects where team members collaborate on shared conversations with persistent context. Admins also have visibility controls to set default privacy levels and monitor usage without seeing conversation content.

How does ChatGPT Toolbox work with ChatGPT Team accounts?

ChatGPT Toolbox is fully compatible with Business accounts and adds powerful productivity features: advanced search across all conversations, bulk organization tools, custom folders, prompt templates, and export capabilities. These features work on top of your Business subscription to maximize team productivity.

Conclusion: Is ChatGPT Team Right for Your Workplace?

ChatGPT Business (formerly Team) is the clear choice for teams and workplaces that need collaborative AI capabilities with enterprise security. The combination of shared workspaces, Projects with persistent context, admin controls, SAML SSO, and guaranteed data privacy makes it purpose-built for team environments.

ChatGPT Business is ideal if you:

• Have a team of 2 or more people who regularly use ChatGPT
• Need to collaborate on AI-assisted projects with shared context
• Require admin controls, user management, and usage analytics
• Want enterprise-grade security and compliance (SOC 2, ISO, GDPR)
• Need SAML SSO integration with your existing Identity Provider
• Want to connect ChatGPT to internal tools (Slack, Drive, GitHub)
• Need guaranteed data privacy with zero training on company data

Consider alternatives if:

• You're an individual user → Choose ChatGPT Plus ($20/month)
• You need unlimited AI access for solo work → Choose ChatGPT Pro ($200/month)
• You have 100+ users with complex needs → Contact OpenAI for Enterprise pricing

For most teams, the ROI is clear: at $25-30/seat/month, Business typically pays for itself within weeks through productivity gains. Combined with ChatGPT Toolbox for enhanced organization and search, you'll have a complete team AI solution.

Ready to get started? Visit the ChatGPT pricing page to purchase Business, then install ChatGPT Toolbox to maximize your team's productivity. Your team will thank you.